Returns and Exchanges
If you would like to exchange or return an item purchased in the last 5 business days, you will need to request a Return Authorization (RA) number (Note that Custom Orders and certain manufacturers are not eligible for return or exchange – Please see below for more information). After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item. This Return Authorization (RA) number is valid for 15 days. Please do not return items to our Fair Haven, New Jersey address without prior authorization as some returns may have to be shipped back directly to our suppliers. For returns on all lighting and accessories that are not defective, we are required to charge a 25% restocking fee. Certain items and upholstered furniture are custom made to order and considered final sale. Please contact use with any questions on whether or not the item you are interested in is a returnable item.
Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 15 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense. If not picked up within 15 days of Coastal Decor’s inspection, item will be destroyed in field or given to charity. Shipping fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost, in addition to the 25% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
*See “Terms and Conditions“ for further explanation of policies.