Shipping Information
Shipping on Most Products
CoastaldecorandDesign.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay or a middleman handling the shipments.
Our packages are shipped Monday – Friday via UPS and Federal Express for ground shipments or via Freight Carriers for over-sized items such as furniture and chandeliers. In Stock orders usually ship within 48 – 72 hours, excluding weekends and holidays. Please note that some items are not stocked and/or are on backorder, therefore shipping timeframes will vary. In Stock Freight delivery normally takes 7-14 business days, but these timeframes will vary depending on availability.
Shipping and Handling charges include order processing, packaging, handling and shipping fees. All shipping rates apply to deliveries in the continuous 48 states. We currently do not ship to Alaska, Hawaii, US possessions, and foreign countries. Please note that items denoted by a white glove icon, require an additional shipping fee for special handling, which can include heavy item and/or white glove delivery service.
We will notify you by e-mail once your order is shipped and supply you with the tracking number. For freight shipments, you will receive an email notification of the shipment and the Freight Carrier will contact you directly by phone to set up a specific delivery date and time. Most deliveries by freight are curbside only, which consists of curbside or ground level garage delivery of your merchandise. You may find it helpful to have assistance available when your order is delivered if it is an over sized item. White glove delivery of your freight item is available upon request at time of order for an additional fee.
Non-U.S. Addresses
We ship only within the 48 continuous states and regret that we cannot ship to Alaska, Hawaii or foreign countries.
Shipping Time Frames
Orders sent via “UPS Ground” average 5 – 7 business days once they leave the factory.
Orders sent via “UPS 2 Day Air” average 2 business days once they leave the factory.
Orders sent via Freight Carrier average 7 -15 business days depending on location once leaving the factory.
*Please keep in mind that these time frames are AFTER the product leaves the factory.
Once you have been contacted by the local delivery agent to set up your delivery, delivery must be scheduled within 10 days. If delivery cannot be scheduled within ten days, please contact us to make special arrangements otherwise, daily Storage Rates will apply for a maximum of 30 days. If after 30 days, delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of Coastal Décor LLC. Please contact us regarding Daily Storage Rates.
Shipping Rates
CoastalDecorandDesign.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states.
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have an additional delivery surcharge charge. Shipping rates may vary, depending on the product. An additional shipping charge applies to items denoted with a white glove, which covers heavy item special delivery service and/or white glove delivery when required. This fee will be included at check out.
If you need Expedited Service or White Glove Delivery, please contact our Customer Service Department at 732.842.8244 and we are happy to assist you. Not all items are available for expedited shipping and these orders require special processing. Additional fees apply for these services and will be quoted to you when you call.
Note on Heavy or Oversized Items
We recommend that you measure your space carefully to ensure any heavy or oversized item will fit in your home and consult an expert to ensure your home can structurally support its weight.
P.O. Boxes
Shipment to P.O. Boxes is unavailable, so please supply us with a street address for UPS, Fed Ex, or Freight shipment.
Tracking Your Order
Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier’s website.
Multiple Shipments
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Shipping Backorders
CoastalDecorandDesign.com is proud to boast an excellent fill rate, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. CoastalDecorandDesign.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no additional freight charge. If the item is no longer available we will do our best to notify you immediately.
Sometimes an IN-STOCK item may actually be OUT OF STOCK (selling out before we’ve had a chance to update the web-site)
CoastalDecorandDesign.com does its best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks.
CoastalDecorandDesign.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
Please call a customer service representative at 732.842.8244 to check stock and real time availability on all products listed on the CoastalDecorandDesign.com website.